We Have No Return Policy 


We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

Order Cancellation

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the 'Return and Exchange Policy' will apply. Libaas by Umair Nawaz may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.

Special Conditions for  SALE

Items bought on sale cannot be refunded or returned.
Items purchased at full price that go on sale will be exchanged at the discounted price
Online sale items can be exchanged in our retail stores only accompanied with receipts
Items on sale cannot be exchanged unless they are defected/wrong product
In case of defected/wrong product received, complaint needs to be lodged within 48 hours from order delivery date
The following information needs to be provided by the complainant when lodging the complaint online:

Order Number
Picture of the product highlighting the defect
Picture/Scan of invoice
Picture of parcel